At SloorBD, we want you to love your premium sneakers, men’s outfits, and watches. If something isn’t right, our Refund and Returns Policy makes it easy to return or exchange products. This policy is simple and clear for our Bangladeshi customers. Please read it carefully before shopping on sloorbd.com.
1. Return Period
You can return products within 7 days from the date you receive your order. After 7 days, we cannot accept returns or offer refunds, except in special cases approved by us.
2. Conditions for Returns
To return a product, it must meet these conditions:
- The product must be unused, in its original condition, with all tags, labels, and packaging intact.
- The product must not be damaged, worn, or washed.
- You must provide the original receipt or order confirmation (digital or printed).
- Items bought on sale or with special discounts may not be returnable, unless stated otherwise during the purchase.
3. How to Return a Product
Follow these steps to return a product:
- Contact us within 7 days of receiving your order via:
- Email: sloorbd12@gmail.com
- Phone: +8801895238135
- We will provide instructions on how to send the product back to our store at S.S.K Road, Feni, Bangladesh (Google Maps).
- Pack the product securely in its original packaging and include the receipt or order confirmation.
- Ship the product to us using a trusted courier service. You may need to pay the return shipping cost, unless the return is due to our mistake (e.g., wrong or defective product).
4. Refunds
Once we receive and check the returned product, we will process your refund within 5-7 business days. Here’s how it works:
- Refunds will be issued to the original payment method (e.g., bank account, mobile banking, or card).
- Delivery charges and cash-on-delivery fees are not refundable.
- If you paid via cash on delivery, we may refund you through a bank transfer or mobile banking (you’ll need to provide correct details).
- We’ll notify you via email (sloorbd12@gmail.com) or phone (+8801895238135) once the refund is processed.
5. Exchanges
If you want to exchange a product (e.g., for a different size or color), please contact us within 7 days. Exchanges are subject to:
- Product availability (we’ll let you know if the item is in stock).
- The same conditions as returns (unused, original condition, etc.).
- You may need to pay any difference in price or extra shipping costs.
6. Defective or Wrong Products
If you receive a defective, damaged, or wrong product, please contact us immediately within 2 days of delivery. We will:
- Arrange a free return and cover the shipping cost.
- Replace the product (if available) or issue a full refund, including any delivery charges.
- Request photos of the defective or wrong item to process your claim faster.
7. Non-Returnable Items
Some items cannot be returned, including:
- Products damaged due to misuse or improper care.
- Items without original packaging, tags, or receipt.
- Customized or personalized products (if offered).
- Items marked as “final sale” during promotions or ads on Facebook or Instagram.
8. Promotions and Ads
Products bought through special offers or ads on Facebook or Instagram follow the same return rules, unless stated otherwise in the promotion terms. Always check the offer details before buying.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us:
- Email: sloorbd12@gmail.com
- Phone: +8801895238135
- Address: S.S.K Road, Feni, Bangladesh (Google Maps)
Thank you for shopping with SloorBD. We’re here to make your experience easy and hassle-free!